We have a second opening for a Production Support Specialist with our client in downtown Boulder.
**In addition to the qualifications listed below, the most important qualification for this position is experience with Visual FoxPro.
Excellent Growth Potential.
The expectation is that this person will be in this position for about 2 years to learn the company's product, and then will move on to another role within the company. Depending on the person's interests and skills that role could be - developer, DBA/Sys Admin, Product Manger, or Project Manager.
Responsibilities:
Research problem tickets to resolve data, setup, and code issues to provide responsive correction of issues.
Perform root cause analysis on issues that lead to implementation of processes to prevent repetitive issues
Monitor automated system alerts, log files, and other monitoring tool output
Maintain and improve performance, reliability
Develop and maintain IT tools to automate code promotion activities to the maximum extent possible.
Perform periodic code releases and emergency code promotions
Design and develop emergency patches to address critical production issues
Assist in providing 24x7 support by participating in weekly on-call rotation
Interact with internal business customers, operations personnel and development groups in troubleshooting and correction of issues.
Work on projects to better improve Application Support model and processes.
Responsible for understanding full business process.
Assist in prioritization of enhancement and defect resolution.
Research and identify potential code defects.
Manage development, quality assurance and production application environments, working closely with operations personnel, to honor application Service Level Agreements (SLA)
Qualifications:
2+ years experience in a Tier II Support role ideal.
4 year college degree in IS or related field or equivalent experience preferred.
Excellent communication skills.
Strong Windows scripting skills
Excellent diagnostic, debugging, and problem solving skills
Familiarity with Visual Basic 6 and Microsoft .NET (C#, VB).
Understanding of servers, networks, security, client/server model in a Windows Server 2003 environment
Strong understanding of MS SQL Server or other relational databases including stored procedure development.
Must have a solid understanding of IIS 6 and above
Must have an understanding of Classis ASP
Ability to communicate with various levels of technical experience (developers/ operations/ end users/ support staff)
Understanding of traditional software development life cycle and problem tracking systems
Ability to work in team environment, while being self-directed, proactive and action oriented
Familiarity with Relational Database tools
Familiarity with Windows and MS Office Suite
Development/ programming experience a plus
Ability to travel, up to 25% (typically one week out of every month) - a little more at first
Participate in 24x7 on-call rotational
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