CLOSED - Application Support Manager - Boulder

The Opportunity: Application Support Manager

The backbone of our rapidly growing business is our technology platform and we are seeking a highly motivated and goal oriented Application Support Manager to join our team.

Primary Duties and Responsibilities:

• Oversees the implementation of mission and business critical systems in a production environment.
• Defines and implements best practices for production management that focus on process improvement.
• Develops service level agreements. Manages application support to those service levels to facilitate the effective utilization of the systems.
• Coordinates and manages the successful implementation of Production Support driven projects such as data fixes, point releases, minor enhancements, technology upgrades.
• Participates in project team activities prior to release and contributes to documentation as needed.
• Tracks feature and bug requests for prioritization.
• Communicates problem resolution and additional information to customer groups, project team and IT support groups.
• Must be able to communicate technical and business problems in a technical manner.
• Directs, motivates and develops staff, maximizing their individual contributions.

Ideal Qualifications:

· 5 years experience managing and supporting a production application environment.

· 2+ years experience in a development role.

· Experience leading/managing a team of 4 or more.

· Bachelor’s degree or equivalent work experience.

· Possess effective written and verbal communications skills for both a technical and non-technical audience.

· A strong understanding of ticketing systems to prioritize and manage workload.

· A strong understanding of Microsoft products and information systems development.

· Able to participate in a team environment and communicate effectively.

· Strong analysis and customer service skills required.

· Sound problem resolution, judgment and decision making skills required.

· Demonstrated development or operational experience of the following software

o Windows Server 2003

o SQL Server 2005

o Knowledge of Classic ASP

o Knowledge of ASP.NET (C#, VB.NET)

o Knowledge of VB6.

o Experience with Microsoft IIS.

We foster an environment of energy, learning and growth. From the start of your career your contribution plays a key role in this organization’s success. Along with offering competitive pay we are excited to offer great employee benefits as well including

Health Insurance

Dental Insurance

Basic Life Insurance

Supplemental Insurance Options

Paid Vacation & Holidays

401K

We are an equal opportunity employer.